Frequently Asked Questions

Sintered stone is a manufactured stone surface made from natural minerals that are compressed and heated at extremely high temperatures (over 1200°C). This process creates an ultra-dense, non-porous material that is highly resistant to scratches, stains, heat, and UV rays.

Unlike natural stone, sintered stone offers consistent color and pattern throughout the material, making it ideal for countertops, flooring, wall cladding, and exterior applications.

Sintered stone offers several advantages over natural marble:

1) Superior durability with higher resistance to scratches, stains, and chips
2) Non-porous surface that doesn't require sealing
3) Consistent pattern and color throughout the slab
4) Better heat and UV resistance, making it suitable for outdoor use
5) Lower maintenance requirements

Natural marble offers unique veining patterns that cannot be replicated, but sintered stone can mimic the aesthetic while providing better performance in demanding applications.

We offer sintered stone slabs in various large format sizes: 1600x3200mm, 1200x2700mm, 1200x2400mm, 1000x3000mm, and 800x2600mm.

Thickness options include 3mm (ultra-thin), 6mm, 9mm, 12mm, 15mm, and 20mm. Custom sizes can be produced for orders meeting our minimum quantity requirements.

Large format slabs reduce seams and create a seamless aesthetic for countertops, islands, and wall applications.

We provide multiple surface finishes to suit different design requirements:

Polished: High-gloss mirror finish
Matte/Silk: Soft, non-reflective surface
Textured/Rough: Anti-slip texture for outdoor and wet areas
Satin: Semi-gloss balanced finish

Each finish is available across our extensive color and pattern collections, including marble-look, stone-look, concrete-look, and solid colors.

Yes, sintered stone is an excellent choice for outdoor applications. Its key outdoor advantages include:

• UV resistance - won't fade or discolor in sunlight
• Frost resistance - withstands freeze-thaw cycles
• Low water absorption (<0.1%) - resistant to rain and moisture
• Thermal shock resistance - handles temperature fluctuations without cracking

Common outdoor uses include exterior wall cladding, facades, outdoor kitchen countertops, pool surrounds, garden pathways, and outdoor furniture surfaces.

You can request samples through multiple channels:

1) Website: Use our contact form or WhatsApp to request specific samples
2) Email: Send your requirements to mengnafoshantile@gmail.com
3) WhatsApp: Contact us directly at +86 151 1300 8292

Sample sizes are typically 100x100mm or 150x150mm. We offer free samples (shipping charges apply). For large format sample slabs, we can provide them at cost. Sample requests are typically processed within 2-3 business days.

Our minimum order quantities vary by product:

• Standard products: 1 full pallet (approximately 80-100 sqm depending on thickness)
• Custom colors/patterns: 500 sqm minimum
• Custom sizes: 500 sqm minimum
• Sample orders: No minimum (small quantities available at higher unit price)

For projects requiring less than standard MOQ, we can source from our in-stock inventory when available. Contact our sales team to discuss options for smaller orders.

Yes, we offer custom size manufacturing for orders meeting our minimum quantity requirements. Custom options include:

• Custom slab dimensions within our press capabilities
• Custom thickness specifications
• Custom edge finishes
• Custom surface treatments
• Bespoke colors and patterns (OEM/ODM services)

Lead time for custom orders is typically 30-45 days after design confirmation. Our engineering team will work with you to ensure specifications meet your project's requirements.

Production timelines vary by order type:

• In-stock products: 5-10 business days for processing and quality inspection
• Standard orders (custom sizes/colors): 20-30 days
• Complex custom orders (new mold creation, special finishes): 45-60 days

Peak season (March-June) may extend lead times by 5-10 days. We provide detailed production schedules and regular updates throughout the manufacturing process. Express production is available for urgent orders at additional cost.

We ship to 50+ countries worldwide. Major markets include:

• North America: USA, Canada, Mexico
• Europe: UK, Germany, France, Italy, Spain, Netherlands, Belgium, Poland
• Middle East: UAE, Saudi Arabia, Qatar, Kuwait, Oman
• Asia-Pacific: Australia, New Zealand, Singapore, Malaysia, Thailand, Philippines
• South America: Brazil, Chile, Colombia, Peru
• Africa: South Africa, Nigeria, Egypt

We handle all export documentation, customs clearance support, and can recommend trusted freight forwarders for your region.

We offer flexible shipping terms to accommodate different preferences:

• EXW (Ex Works) - You arrange pickup from our Foshan facility
• FOB (Free on Board) - We deliver to Chinese port of export
• CIF (Cost, Insurance, Freight) - We cover shipping to destination port
• DDP (Delivered Duty Paid) - Full service including import clearance and delivery

We work with major shipping lines (COSCO, MSC, Maersk) for competitive rates. For urgent orders, air freight options are available.

We use professional packaging to ensure safe delivery:

1) Each slab is wrapped in protective film
2) Slabs are separated by foam or cardboard dividers
3) Bundles are secured on wooden pallets with metal straps
4) Corner protectors are applied to all bundle edges
5) Waterproof wrapping protects against moisture during sea freight
6) Crate reinforcement for fragile or high-value orders

Standard packaging is included in pricing. Enhanced packaging with wooden crates is available for an additional fee.

Our products hold comprehensive certifications:

• ISO 9001 (Quality Management System)
• ISO 14001 (Environmental Management)
• CE Marking (European compliance)
• ASTM C1243/C373 standards (water absorption, breaking strength)
• NSF/ANSI 51 (food zone certification for countertops)
• Greenguard Gold (low chemical emissions)
• TÜV Rheinland certified
• SGS tested

We can provide copies of all certificates and test reports upon request. Custom testing can be arranged for specific project requirements.

Yes, comprehensive technical documentation is available:

• Product Technical Data Sheets (TDS) with physical properties
• Material Safety Data Sheets (MSDS)
• Installation guides and recommendations
• Seaming and fabrication guidelines
• Care and maintenance instructions
• CAD details and specifications
• BIM objects for architectural software

All documentation is available in English. We can also provide custom technical reports for specific project specifications or engineering requirements.

Sintered stone requires minimal maintenance due to its non-porous nature.

Daily cleaning: Wipe with warm water and a soft cloth or pH-neutral cleaner.

Stubborn stains: Use non-abrasive cleaning pads with appropriate stone cleaners.

Avoid: Abrasive cleaners, steel wool, or acidic substances (vinegar, lemon juice).

No sealing required: Unlike natural stone, sintered stone never needs sealing.

Outdoor care: Occasional pressure washing is sufficient.

We recommend testing any new cleaning product on a small, inconspicuous area first.